ℹ️ Our Commitment to You
We believe in complete transparency. These legal documents explain how we operate, how we protect your personal information, and what to expect when you book with Velenice Cottage.
Updated: April 4, 2026
Jurisdiction: Czech Republic
Compliance: Full GDPR (EU 2016/679) and Czech GDPR Implementation Act (Law No. 110/2019 Coll.) compliance across all data processing
🛡️ Your Rights Under GDPR
As a data subject, you have these fundamental rights:
- Right to Access (Article 15): Request a copy of all personal data we hold about you
- Right to Rectification (Article 16): Correct any inaccurate information
- Right to Erasure (Article 17): Request deletion of your data (with exceptions)
- Right to Data Portability (Article 20): Receive your data in machine-readable format
- Right to Object (Article 21): Object to processing for legitimate interest purposes
- Right to Withdraw Consent: Revoke consent at any time if processing is consent-based
To exercise any of these rights, email us at info@velenice.netwrks.cloud with your request. We will respond within 30 days as required by law.
❓ Do these legal documents apply to all users?
Yes. By accessing our website or making a booking, you agree to these terms. However, if you are a consumer (booking for personal use), you have additional protections under Czech consumer protection law.
❓ Can I print these documents?
Yes. You may print any of these documents for your personal records. We recommend saving or printing a copy of our Terms of Service before booking, as they form your booking contract.
❓ Will these documents change?
We may update these documents periodically to comply with law changes or reflect our practices. Material changes will be communicated to registered users. The "Last Updated" date on each document shows when it was last revised.
❓ What if I disagree with a term?
You are free to not use our services if you disagree with these terms. However, for genuine disputes, we encourage you to contact us first to discuss your concerns. See the "Contact Us" section above.
❓ How do I report a violation of these policies?
If you believe our website or practices violate these policies or applicable law, contact us immediately at info@velenice.netwrks.cloud. For GDPR violations, you can file a complaint with the Czech Data Protection Authority (ÚOOÚ).
❓ Are there documents in other languages?
Czech translations of these documents are available upon request. English is the official language of these documents. If translations are provided, the English version takes precedence in case of discrepancies.
❓ How long do you keep my personal data?
Data retention periods vary by purpose. See our Privacy Policy for complete details: Booking inquiries (2 years), completed bookings (7 years for tax compliance), server logs (90 days), and session cookies (automatic deletion when you close your browser).
❓ Can I opt out of all data collection?
Some data collection is necessary for our service to function (booking forms, session cookies for rate limiting). However, you can control cookies in your browser settings. See our Cookie Policy for details and opt-out instructions.
Last Updated: April 4, 2026
Version: 1.0
Jurisdiction: Czech Republic
Made with ♥ in Bohemia, Czechia