Last Updated: April 4, 2026
Effective Date: April 4, 2026
Applicable Law: Laws of the Czech Republic
By accessing and using the Velenice Cottage website and booking accommodations, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree to these terms, you may not book or use our accommodations. We reserve the right to modify these terms at any time. Changes become effective immediately upon posting.
Reservations are made through our website booking form. To book, you must:
After submitting your booking request, you will receive a confirmation email at the address provided. This confirmation is your receipt and proof of booking. Please save this email for your records.
Your reservation is confirmed only after payment is processed successfully. Pending reservations will be held for a maximum of 24 hours before being cancelled if payment is not received.
We make every effort to ensure that availability information and pricing displayed on our website is accurate. However, we do not guarantee the accuracy of online information. Errors can occur, and we reserve the right to cancel bookings that resulted from pricing or availability errors beyond our control.
| Season | Nightly Rate (Per Person) | Cleaning Fee |
|---|---|---|
| Winter (Nov-Mar) | €75 | €90 per stay |
| Spring (Apr-May) | €75 | €90 per stay |
| Summer (Jun-Aug) | €85 | €90 per stay |
| Autumn (Sep-Oct) | €75 | €90 per stay |
| Holidays & Special Dates | €110 | €90 per stay |
Holiday Dates Include: Christmas (Dec 20-Jan 2), New Year, Easter period, summer holiday peak (mid-July to mid-August), and other Czech national holidays.
The total price for your stay includes:
We accept payment by:
Payment is due in full at the time of booking unless otherwise arranged. All prices are in Euros (€) and include Czech VAT (21%).
Prices are subject to change without notice. However, once your booking is confirmed and payment is received, your rate is locked and will not increase.
| Notice Period Before Check-In | Refund Amount | Fees |
|---|---|---|
| More than 30 days | Full refund (100%) | No charge |
| 15-30 days | 50% refund | 50% retained as cancellation fee |
| 7-14 days | 25% refund | 75% retained as cancellation fee |
| Less than 7 days | No refund | 100% retained (full amount charged) |
To cancel your booking, send an email to info@velenice.netwrks.cloud with your booking confirmation number. The cancellation is effective on the date we receive and confirm your cancellation request.
We understand that sometimes situations beyond your control require cancellation. In cases of genuine hardship (serious illness, family emergency, government travel restrictions), please contact us to discuss alternative arrangements:
Requests for exceptions must be submitted within 48 hours of cancellation with supporting documentation (medical certificate, government order, etc.). We will respond within 5 business days.
If you do not arrive for your booking without prior notice or cancellation, you forfeit the entire payment. This is considered a "no-show" and the full amount is retained.
Check-In Time: 3:00 PM (15:00)
Check-Out Time: 10:00 AM (10:00)
Early check-in and late check-out are subject to availability and must be arranged in advance via email at least 24 hours before your arrival. Additional charges may apply:
Key pickup instructions will be provided in your confirmation email. You are responsible for:
Loss of keys will result in a lock replacement charge (approximately €150-200) added to your bill.
You must provide accurate information for all guests staying at the cottage. The person making the booking is responsible for the conduct and compliance of all guests with these terms.
Each cottage space has a maximum occupancy limit specified in the booking details. Exceeding this limit is prohibited and may result in immediate eviction without refund.
To respect the peaceful countryside environment and other guests:
Smoking: The cottage is a non-smoking facility. Smoking is prohibited inside all buildings. Smoking is permitted only in designated outdoor areas, and you must dispose of cigarette butts responsibly.
Violation of smoking rules will result in a €200-300 deep cleaning charge.
Alcohol: Guests may bring and consume alcohol responsibly on the property. Intoxication that disturbs other guests or endangers safety may result in eviction.
Pets are not permitted inside the cottage without prior written approval. Service animals are exempt. Unauthorized pets will result in immediate removal and a €300 cleaning fee.
The following activities are strictly prohibited:
You are responsible for any damage to the cottage or furnishings caused by you or your guests during your stay. Normal wear and tear is not considered damage. Charges for damage will be deducted from your security deposit or charged to your payment method.
Examples of damages with typical replacement costs:
You will be informed of any damage charges within 7 days of checkout. Invoices and photos will be provided upon request.
Velenice Cottage is not responsible for:
You agree to indemnify and hold harmless Velenice Cottage, its owners (Petra and Libor Ballaty), employees, and agents from any claims, damages, or expenses arising from:
By booking and staying at Velenice Cottage, you assume all risks associated with the accommodation and activities in the surrounding area. We recommend obtaining travel insurance that covers cancellations and health emergencies.
In the event of a dispute, we encourage you to contact us first at info@velenice.netwrks.cloud to resolve the matter informally. Most issues can be resolved through direct communication within 7-10 days.
If informal resolution is unsuccessful, either party may request mediation through a Czech mediator or arbitrator. The costs and procedures will be determined by mutual agreement.
These Terms of Service are governed by the laws of the Czech Republic, specifically the Czech Civil Code (Law No. 89/2012 Coll.). Any legal proceedings arising from these terms shall be brought exclusively in the Czech courts having territorial jurisdiction over the location of the cottage.
Competent Court: District Court for Benešov (Krajský soud pro Českou republiku - Benešovský okres), which has jurisdiction over Velenice (postal code 28901) in the Central Bohemia Region. In consumer disputes, the District Court for Benešov retains jurisdiction pursuant to Czech Civil Code Article 86a.
If you are a consumer (booking for personal purposes, not commercial), you have additional protections under Czech law. Consumer complaints can be filed with:
In the event of unforeseeable circumstances beyond our control (war, terrorism, natural disaster, pandemic, government order), we may cancel or modify your reservation. In such cases:
Your personal information will be handled according to our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, and protect your data.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website and accommodation constitutes acceptance of the modified terms.
We will make efforts to notify guests of significant changes via email, but it is your responsibility to review these terms regularly.
For questions about these Terms of Service or to report a violation:
Document Information:
Version: 1.0
Created: April 4, 2026
Last Updated: April 4, 2026
Jurisdiction: Czech Republic (Central Bohemia Region)
Applicable Laws:
• Law No. 89/2012 Coll. - Czech Civil Code (Sections 1933-1953)
• Law No. 64/2001 Coll. - Consumer Protection Act
• Law No. 634/1992 Coll. - Business Conditions and Consumer Protection
• Law No. 110/2019 Coll. - GDPR Implementation Act
• EU Regulation (EU) 2016/679 - GDPR
Competent Court: District Court for Benešov (Central Bohemia)